Policies

~ Processing ~

At this time, I am a one-person team! Please allow me 2-5 business days to make and package your piece(s). This does not include the time that it takes to ship your package.

~ Shipping ~

We offer registered international shipping for all the orders, to check if we can ship to you, click here
 
Shipping times will vary depends on the country of destination, to check the estimated delivery for your country, click here
 
For all international orders, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Voyage Co. is not responsible for these charges if they are applied and are your responsibility as the customer.
 
Please note : Once packages are scanned in by the mail carrier, they are no longer in our hands. We cannot assume responsibility for packages that are damaged, stolen, or lost in transit. If you need assistance in locating your package, please reach out to your local postmaster.

~ Returns, Exchanges, Cancellations ~

All sales are final. Jewellery pieces cannot be returned or exchanged.
Order cancellations are allowed up to 24 hours after order is placed.
To cancel, please email query.voyage@gmail.com with your order number.

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